Horizon Hobby Revolution REZO Manuel D'utilisation page 18

tection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Service Request
is available at http://www.horizonhobby.com/content/_service-cen-
ter_render-service-center. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling Hori-
zon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary
of the problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any
issue with a LiPo battery, please contact the appropriate Horizon
Product Support office.
Warranty Requirements – For Warranty consideration, you must
include your original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your Product
will be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service – Should your service not be covered by
warranty, service will be completed and payment will be required
without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money orders
and cashier's checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service,
you are agreeing to Horizon's Terms and Conditions found on our
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