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The TV settings are lost after 5 minutes.
The TV is in the
Retail Mode
•
>
Home Mode
).
Intermittent Wi-Fi
Make sure the TV has a network connection (
•
Make sure the Wifi password is entered correctly.
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•
Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV
•
and the Modem/Router.
(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story
Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router
•
and the TV.
Video App problems (Youtube etc)
Change the DNS to 8.8.8.8. Select
•
> enter 8.8.8.8 >
DNS Server
Reset by selecting
>
•
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
•
How does Remote Support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select
Remote Management
number to the agent.
4. The agent will then access your TV.
. Change the
to
Usage Mode
>
Settings
>
Settings
>
Network
.
OK
>
>
Settings
Support
Self Diagnosis
, then read and agree to the service agreements. When the PIN screen appears, provide the PIN
English - 8
. (
>
Home Mode
Settings
>
>
Network
Network Status
Multi story
>
Network Status
>
IP Settings
>
.
Reset Smart Hub
>
>
>
System
Expert Settings
Usage Mode
).
Wireless router
Wireless repeater
>
DNS setting
>
Enter manually
>
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