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Before you call for service, review this list of troubleshooting solutions. If none of the below suggestions
rectify the problem, contact the Danby customer service department TOLL FREE: 1-800-26-
PROBLEM
1) Surface elements or oven will
not operate
2) Surface elements do not heat
properly.
3) Drip bowls are pitting or
rusting.
4) Drip bowls are turning color or
distorting.
5) Poor baking results.
6) Oven makes clicking noise.
7) Oven door is crooked.
TROUBLESHOOTING
POSSIBLE CAUSE
• Make sure power cord is tightly
plugged into grounded outlet.
• Possible blown fuse or tripped
circuit breaker.
• Servicing wiring is not complete.
• Power outage.
• Lightweight or warped pans used.
• No power to the appliance.
• Incorrect control setting.
• The surface units are not plugged in
solidly.
• Foods with acids (ex. tomatoes), if
allowed to stand in/on bowls will
cause corrosion.
• Environment.
• Bottom surface of cookware
extends beyond surface elements and
touches cook-top surface.
• Many factors affect baking results.
• This is the sound of the heating
element turning off and on during
cooking functions.
• The door is not positioned correctly.
10
SOLUTION
• Check power cord; plug in properly.
• Replace the fuse or reset the circuit.
• Contact your dealer, installing agent
or authorized service provider.
• Check house lights to be sure; call
your local electricity company.
• Use only flat, evenly balanced,
medium or heavyweight cookware.
Cooking materials and weight of the
material affect heating.
• Check solutions from problem #1
• Make sure the correct control is on
for the surface unit to be used.
• With controls off, check that the
surface unit is plugged completely
into the receptacle.
• Remove and wash drip bowls as
soon as possible after a spillover.
• Houses along seacoast are exposed
to salt air; protect bowls as much as
possible from direct exposure to salt
air.
• This can cause high enough
temperatures to discolor drip bowls;
pan size should match the size of
element being used.
• Make sure the proper rack position
is used. Center food in the oven and
space pans to allow air to circulate.
Allow the oven to preheat to the set
temperature before placing food in
the oven. Try adjusting the recipes
recommended temp. or baking time.
• This sound is normal.
• Because the oven door is
removable, it can become incorrectly
positioned during installation. To
straighten the door, see "Care and
Cleaning" section in this Guide.
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