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Limited Warranty
Please sign up for EKSA warranty service at www.eksa.net.
EKSA warrants that this product, for 24 months from the date
of retail purchased by the original end-user. And it is
delivered from EKSA authorized reseller, in original package,
in new condition and is free from any defects in manufactur-
ing and workmanship. We will repair or replace (using new or
refurbished replacement product) any defective product within
a reasonable period and free of charge.
This warranty does not cover defects resulting from improper
or unreasonable use or maintenance; failure to follow
operating instructions; accidents; excess moistures;insects;
lightning; unautho-rized alteration or modification of original
condition; damage caused by inadequate packing or shipping
procedures; loss of, damage to or corruption of stored data;
damage caused by use with non-EKSA products; the product
that requires modification or adaptation to enable it to operate
in any country other than the country for which it was
designed, manufactured, approved and/or authorized, or
repair of products damaged by their modifications; and
products purchase from unauthorized dealers.
How to Make a Claim?
In the event damage has occurred to products, you must
follow these instructions:
Please contact info@eksa.net soonwith order number in
e-commerce website after you discover a product defect
(or should have discovered it, if such product defect was
obvious);
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In order to get professional solutions from EKSA, please
give a detailed explanation of how the damage occurred.
Return the products. EKSA will, at our sole option,
repair or replace (using new or refurbished replacement
parts) any defective parts within a reasonable period
of time and free of charge.
Email us at info@eksa.net with faulty products. Please
attach the video and the description of the product. We could
solve the problem with more details timely. Those who email
with videos and detailed descriptions will be awarded with 1
gift products.
Other Legal rights
This limited warranty gives you specific legal rights, and you
also may have other rights that vary from state to state or
country to country. Some places do not allow limitations on
implied warranties or the exclusion or limitation of incidental
or consequential damages, so the above limitations or
exclusions may not apply to you. Thank you for choosing
EKSA. We hope you enjoy our product. Do you like the
purchase experience in our store? We'd appreciate it if you
can share your fair product review and feedback. If you are
not completely satisfied, please reply to info@eksa.net or
you can contact us via
HongKong Customer Center: +852 6940 4955
(Mon to Fri 9:00 am- 6:30 pm, UTC+8 HKT)
India Customer Center: +91 84319 76061
(Mon to Sat IST 9:30 am-6:00 pm) so that we may a
ddress your concerns before you leave a product review.
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