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1). Please check out and make sure the plug is well inserted
into the device.
2). Please make sure there are NO electric devices (like cell-
phone, electric fan) with strong magnetic field nearby.
Otherwise, please take away these devices.
3). Please check if the microphone boost in Windows or other
systems) is turned off or turned down. If not, you will need to
turn down the microphone boost level by the following steps.
(For Windows 7/10 Home System)
[Control Panel]
[Sound]
[Recording]
[right-click "Headset Microphone"]
[Level]
[turn down the boost level]
Q4: What's the warranty for this product?
Even though Amazon only provide 30 days no hassle return/replace-
ment service for its product, you could always reach out to us by
this email address: info@eksa.net, if you have met any difficulty
while using our.
All manuals and user guides at all-guides.com
Limited Warranty
Please sign up for EKSA warranty service at www.eksa.net. EKSA
warrants that this product, for 2 years from the date of retail
purchased by the original end-user. And it is delivered from EKSA
authorized reseller, in original package, in new condition and is free
from any defects in manufacturing and workmanship. We will repair
or replace (using new or refurbished replacement product) any
defective product within a reasonable period and free of charge.
What is not Covered?
This warranty does not cover defects resulting from improper or
unreasonable use or maintenance; failure to follow operating
instructions; accidents; excess moistures; insects; lightning; unautho-
rized alteration or modification of original condition; damage caused
by inadequate packing or shipping procedures; loss of, damage to or
corruption of stored data; damage caused by use with non-EKSA
products; the product that requires modification or adaptation to
enable it to operate in any country other than the country for which
it was designed, manufactured, approved and/or authorized, or repair
of products damaged by their modifications; and products purchase
from unauthorized dealers.
How to Make a Claim?
In the event damage has occurred to products, you must follow
these instructions:
Please contact info@eksa.net soon with order number in
e-commerce website after you discover a product defect (or
should have discovered it, if such product defect was obvious);
In order to get professional solutions from EKSA, please give a
detailed explanation of how the damage occurred.
Return the products. EKSA will, at our sole option, repair or
replace (using new or refurbished replacement parts) any
defective parts within a reasonable period of time and free of
charge.
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