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Appendix B Warranty
Hanwha Solutions guarantees that the purchased Qcells products are free from defects in materials or
workmanship for normal use during the warranty period. Buyers are entitled to hardware warranty service if
a repair is required within the Limited Warranty Period.
Limited Warranty Period
Hanwha Solutions provides a 15-year warranty on Q.HOME CORE H4 / A4.
The term of this Limited Warranty for the Customer begins on the initial installation date.
Full warranties in accordance with the warranty terms of the Qcells sales organisation of your respective
country.
Refer to the full warranty document for details of the terms and conditions.
Limitation of Liability
This warranty only covers failures or malfunctions that result from demonstrable material or workmanship
defects or occur under normal use conditions during the warranty period.
The warranty will not apply if:
The product is not installed or operated in accordance with the manual for their intended purposes.
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The product is incorrectly installed or commissioned.
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The product is damaged by an accident, natural disaster, intentional or accidental misuse, abuse, neglect
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or improper maintenance, abnormal use condition or act of God.
The product is modified, altered, or operated with other components not approved by Qcells.
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The product is physically damaged (e.g. damage from falls or transportation).
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The product is damaged by force majeure (e.g. flash of lightning, overvoltage, storm, fire).
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The product is treated improperly or negligently in an inappropriate way (including the use in non-
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recommended ambient conditions).
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