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TROUBLE SHOOTING TIPS
G
C
A
B
Temperature or flow does not remain consistent.
The Cartridge Assembly (D) may need cleaning. Shut off water supply. Remove Handle
Assembly (A), unscrew Retainer Sleeve (B) and remove Flange (C). Remove Cartridge
assembly (D) and inspect Cartridge (E) and inlets for debris or sediment and flush with
water. Reassemble whole unit and test. If problem persists you may need to replace
the Cartridge (E).
Sleeve (B) is too short.
Extension kit 910-563 is available at a nominal charge for valves which have been roughed-
in too far back in the wall. The kit contains a one inch stem extension, and longer screw
and a sleeve which is one inch longer than the 972-300.
Dripping from either the tub spout or shower head.
Clean the Cartridge Assembly (D). Check to ensure the two Oval O-Rings (F) on the back
of the Cartridge (E) are in place. Reassemble cartridge, stem and bonnet assembly and
handle. Turn on the water and test. If the unit still leaks, replace the Cartridge (E).
Make sure that both hot and cold water inlets are turned on.
J
F
E
D
H
ENGLISH
Water flow is very low.
Check the Cartridge Assembly (D), for debris. Sediment where the water enters the
Shower Head (G) can also cause this symptom.
Water starts out hot and becomes cooler as handle is rotated counter
clockwise.
This is a potentially hazardous situation and should be corrected before using the unit.
Check the hot and cold inlet positions (hot- left cold-right). If you have a back to back
installation, (where hot and cold inlets are reversed) refer to Valve Body instruction sheets
for back to back installation.
Water flows from the shower head while filling the tub.
Check the position of the Valve Body (J). The letters "SHWR" should be cast into the top
and "TUB" on the bottom.
Water doesn't get hot enough.
Remove Handle (A), Sleeve (B) and Flange (C) and then refer to Valve Body instruction
sheets for adjusting temperature range.
Water flows from the tub spout while using the shower.
The seal inside of the diverter mechanism may have become dislodged. The Spout (H)
may need replacement.
1–800–PFAUCET (1–800–732–8238)
For Toll-Free Pfaucet information call
1–800–PFAUCET (1–800–732–8238)
or visit www.pricepfister.com
• Installation Support
• Care and Warranty Information
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