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10.5. IMPORTANT CONTROL SOLUTION INFORMATION
• Use only our control solutions with your meter.
• Do not use the control solution beyond the expiry date or 3 months after first opening.
Write the opening date on the control solution vial and discard the remaining solution
after 3 months.
• It is recommended that the control solution test be done at room temperature 68°F to
77°F / 20°C to 25°C. Make sure your control solution, meter, and test strips are at this
specified temperature range before testing.
• Shake the vial before use, discard the first drop of control solution, and wipe off the
dispenser tip to ensure a pure sample and an accurate result.
• Store the control solution tightly closed at temperatures between 35.6°F to 86°F / 2°C to
30°C. DO NOT freeze.
11. SYSTEM TROUBLESHOOTING
If you follow the recommended action but the problem persists, please call your local
customer service.
ERROR MESSAGES
MESSAGE WHAT IT MEANS
E-b
Appears when the batteries
are too low.
E-U
Appears when a used test
strip is inserted.
E-t
Appears when ambient
temperature is above or
below system operation
range.
E-0
Problem with the meter.
E-A
E-C
E-E
E-F
Appears when test strip is
removed while counting
down.
20
BewellConnect - BW-GL1 - User Manual - 022017v1
All manuals and user guides at all-guides.com
WHAT TO DO
Replace the batteries immediately.
Repeat with a new test strip.
System operation range is 50°F to 104°F /
10°C to 40°C. Repeat the test after the meter
and test strip are in the above temperature
range.
Repeat the test with a new test strip. If the
meter still does not work, please contact
customer service for assistance.
Review the instructions and repeat test with
a new strip.
If the problem persists, please contact
customer service for help.
TROUBLESHOOTING
1. If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE
Batteries dead.
Test strip inserted upside down or
incompletely.
Defective meter or test strips.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE
Defective test strip.
Sample applied after automatic switch-off
(3 minutes after last user action).
Defective meter.
3. If the control solution testing result is out of range:
POSSIBLE CAUSE
Error in performing the test.
Control solution vial was poorly shaken.
Expired or contaminated control solution.
Control solution that is too warm or too
cold.
Defective test strip.
Meter malfunction.
Improper working of meter and test strip.
Please consult your doctor to determine a target range that works best for you.
WHAT TO DO
Replace the batteries.
Insert the test strip with contact bars end
first and facing up.
Please contact customer services.
WHAT TO DO
Repeat the test with a new test strip.
Repeat the test with a new test strip.
Apply sample only when flashing " "
appears on the display.
Please contact customer services.
WHAT TO DO
Read instructions thoroughly and repeat
the test again.
Shake the control solution vigorously and
repeat the test again.
Check the expiry date of the control
solution.
Control solution, meter, and test strips
should be at room temperature 68°F to
77°F / 20°C to 25°C before testing.
Repeat the test with a new test strip.
Please contact customer service.
Please contact customer service.
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