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Troubleshooting
Question
The device cannot
boot up?
Connection is overtime?
The device is not online?
There is no message
when PIR motion
detection is triggered?
How to restore factory
settings?
• Please con rm whether power voltage of the device
is normal, and whether power cable is well
connected.
• The device, mobile phone and router are too far
away. Please put them within 30cm (12 inches)
when con guring.
• Please reset the device to factory defaults and follow
the guide on App page to try again.
• Please check the state of device indicator light. If
blue light ickers all the time, it means that the
device fails to connect the network. Please check
whether wireless router can connect the network;
connect your mobile phone with this wireless
network to test it. If it can connect the network,
please reset the device and con gure again.
• Please check whether alarm subscription is enabled.
• If it is enabled, please check whether corresponding
PIR zone is enabled.
• Please check whether zone detection distance is set
to be a relatively small range.
• Please press Reset Button on the rear panel of the
device for 5s. Blue light will be on for 3s and then
turn o ; the device will reboot automatically and
restore factory default settings.
Answer
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