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TROUBLESHOOTING / WARRANTY & RMA
If you experience any problems with your new power supply, please check these simple trouble-
shooting steps or consult the retailer where the product was purchased.
Caution: Working on electrical devices can be life-threatening. If you are not familiar with the
steps taken please consult a professional. If your power supply has developed traces of smoke,
broken cables, or was exposed to liquids, it should not under any circumstances be brought back
into operation.
If you installed a new power supply and the system will no longer start, please check the
following steps:
1. Make sure the AC input is plugged in correctly and the wall outlet distributes power. [Try
another device in the electrical outlet to verify it is working properly.]
2. Check that all connectors from the power supply are correctly plugged into the
motherboard.
3. Are the cables from the power switch of the computer case properly connected to the
motherboard?
4. Make sure there are no short circuits within the system that could result from defective
hardware or misplaced connectors.
5. If you are not sure take all parts out of the housing and only leave the motherboard
inside together with the power supply. Disconnect all plugs, check them and then
connect them again to the respective jacks.
If you need further assistance please visit: http://www.pcpower.com/support/ticket.html
USA Tech Support Hotline: 1-866-925-3027
5-Year Warranty
Your PC Power & Cooling Silencer® PSU is covered by an industry-leading 5-year warranty. This
product is warranted to be free from defects in material and workmanship for a period of five (5)
years from the date of purchase. If any defects should occur during this period, contact PC Power
& Cooling for further assistance and to take advantage of your warranty.
To place a Returned Merchandise Authorization (RMA) request, you may simply submit a ticket
through our website at: http://www.pcpower.com/support/ticket.html
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