ubisoft BATTLETAG Mode D'emploi page 17

WARRANTIES
Product/Documentation Replacements: Please contact a Ubisoft Technical Support Representative directly
before sending your product to us. In many cases, a replacement is not the best solution. Our Support Representa-
tives will help you determine if a replacement is necessary or available. You will need to first acquire an RMA (Return
Materials Authorization) number to process your return or replacement. Without an RMA number from a Support
Representative, your replacement request will not be processed.
Any product from which the cable is deteriorated shall be disposed and not repaired.
If we determine a return or replacement is necessary:
Within the 90-Day Warranty Period: Please return the product (media only) along with a copy of the original
sales receipt, showing the date of purchase, a brief description of the difficulty you are experiencing including your
name, address (no PO boxes), RMA number, and phone number to the address below. If the product was damaged
through misuse or accident (cracks, scratches), or if you do not have a dated sales receipt, then this 90-day warranty
is rendered void and you will need to follow the instructions for returns after the 90-day warranty period.
After the 90-Day Warranty Period: Please return the product (media only) along with a check or money
order for the amount corresponding to your product (see replacement fees below) made payable to Ubisoft, a brief
description of the difficulty you are experiencing, including your name, address (no PO boxes), RMA number, and
phone number to the address below.
Replacement Fees: Our most recent replacement fee schedule is available online. Please visit http://support.
ubi.com for an updated price list.
Warranty Address and Contact Information
Phone: 919-460-9778
Hours: 9am–9pm (EST), M–F
Address: Ubisoft Replacements
2000 Centre Green Way
Suite 300
Cary, NC 27513
Please use a traceable delivery method when sending products to Ubisoft.
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