Troubleshooting Tips - cable matters 202070 Manuel D'utilisateur

3.4 Troubleshooting Tips

• Verify that the Switch is On and all cables are securely connected
Verify that correct cables are connected:
•
Micro-B to USB-A cables to the host computers
DisplayPort cables to the host computers and monitor
AC adapter to the USB-C port on the Switch (Optional)
USB devices to the USB-A ports on the Switch
The LED light turns blue when the connected computer has control to all
•
connected USB devices
The rapidly-blinking LED lights indicate the remote control is turned off. The
•
slowly-blinking LED lights indicate the remote control is turned on.
Connect the included USB-C AC adapter to the switch and a wall outlet if the
•
USB device is not recognized by the computer
• Connect an external power supply to a high power-consumption USB device
such as hard drive, flash drive, card reader, etc.
Check if driver installation is required for the attached devices on the con-
•
nected computers
Test each cable or equipment directly with other equipment
•
Restart or reconnect the Switch by unplugging and re-plugging it back in
•
• If USB keyboards, mice, or other devices do not work or intermittently lose
connection, connect the included USB 2.0 extension cable to the switch, and
connect the device to the USB extension cable
• Try a lower display resolution and refresh rate if the monitor does not work
Make sure the DP 1 port and USB 1 port is connected to PC #1, and the DP
•
2 and USB 2 port is connected to PC #2. If the cables are connected in the
incorrect order, the wrong computer may appear on the connected monitor
Contact support@cablematters.com with
any questions
www.cablematters.com
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USB 3.0 KVM Switch for 2 Computers