Southwire SURGE GUARD 35550 Mode D'emploi page 2

TROUBLESHOOTING GUIDE
PROBLEM
Coach does not power up after 128 seconds
after connecting to shore power.
Caution When Flashing light is red and
blinking.
A fault occurs such as a low or a high voltage
during normal operation when shore power is
within good operating range
Optional remote display shows a fault (such as
L1 or L2 Low or L1 or L2 High) and the Caution
When Flashing light is blinking.
Optional remote display shows "REVERSE
POLARITY" and the Caution When Flashing
light is blinking
Optional remote display shows "NEUTRIP"
L1 and L2 are within range (102 – 132VAC)
and there is no power.
Surge Failure light is on.
L1 and L2 is on, and DELAY/CAUTION light is
flashing
Notes:
Low Voltage – If the input voltage drops below 102VAC for more than 8 seconds, the power will be removed protecting your electronics. This condition may
1.
be caused by overloading the park's power grid. Try reducing your loads. Otherwise, do not operate until power is restored to safe levels.
High Voltage – If the input voltage increases above 132VAC for more than 8 seconds, power will be removed. In Generator mode, check for load balance.
2.
Have the generator's voltage regulator checked by a qualified RV technician.
Reverse Polarity – The Caution When Flashing light will be flashing. This indicates that shore power's hot line and ground are reversed. It can also mean
3.
you have an open conductor on any of the shore power lines. For instance you could have Line 1, Line 2, or Neutral open. Check all input wiring to the Surge
Guard. Check the shore power cord and wiring from the generator if applicable. Check/replace adapter if reducing down to 120V, 20A service. Notify park for
shore power problems if applicable. Also, this can mean a faulty ground condition.
Caution When Flashing Light – – Anytime the caution light is flashing, there is some kind of fault present: Reverse polarity, high voltage on the ground
4.
or neutral wires, or L1 or L2 or both are outside their operating ranges. It is not uncommon for 2 to 3 volts to be on the neutral wire with respect to ground.
Anything higher than this will make this light flash.
For technical assistance, please call 1-800-780-4324 x 20311
Manufactured by Southwire Company, LLC, 5250 140th Avenue North, Clearwater, Florida 33760
Model 35550 continued
TROUBLESHOOTING STEPS
Check the Caution When Flashing light (Red LED). If this light is blinking on and off, you could
have a fault condition on your AC shore power which means the voltage for Line 1 or Line 2 is
either too low (under 102V), too high (over 132V), or that you have a reverse polarity condition
(ground and hot lines coming into the RV are reversed, or an open conductor). If you are using
the optional remote display, you can also view these faults on the LCD screen.
This is normal when you first connect the Surge Guard* device to shore power. It will flash on
and off for 2 minutes when you first power it up. Then, if shore power is good, it will stop flashing
and connect power to your RV. If the Surge Guard device has been in use for a while and it
starts blinking after power has been good, then a fault has occurred with your shore power. This
indicates that you have an under voltage, an over voltage, a reverse polarity fault or a faulty
ground. In this case, please notify your park of the condition in order to correct th,e fault.
The Surge Guard device will turn off power to the RV, and the Caution When Flashing light will
start blinking. Also the Line 1 and/or Line 2 light will turn red if you have an under voltage or over
voltage fault. These faults will also be visible on the optional remote display if used. If the power
returns to normal, the Caution When Flashing light will start blinking or the remote display will
show "DELAY" on the LCD screen and will wait 128 seconds before turning power to the RV
back on.
Any faults detected by the Surge Guard device are reflected in the optional remote display. This
allows you to view the status or condition of your electrical power from a remote or convenient
location. If the optional remote display shows a fault, as above, check the input connections,
shore power cord, and adapter (if applicable), and notify your park of the condition in order to
correct the fault.
In this case you have an unsafe condition such as: Shore power connections are reversed, or
there is a faulty ground. In this case, please notify your park of the condition in order to correct
the fault. Check voltage on L1 and L2. Voltage should be 240V across.
This indicates current on neutral return over 65A.
Please call Southwire Technical Support at 1-800-780-4324
If the red "SURGE" indicator LED is on, it means that the built-in surge protection has been
sacrificed to protect your equipment and is no longer functioning properly. Other features will still
function, but the unit is recommended to be replaced.
Check to make sure the unit is properly grounded. The green wire going to the terminal block
should be properly attached (see installation manual). The other end of the green wire should
be properly grounded to the RV. If there is a voltage difference between the incoming neutral
(white) and the ground (green) the unit will not allow power to pass through it. If all connections
are correct then there is a bad ground at the pedestal or connection.
© 2017 Southwire Company, LLC. All rights reserved. * Trademark of Southwire Company, LLC. Registered in the United States.
505-00117B