Dimplex Revillusion RLG25BR Manuel D'utilisation page 13

Warranty
Limited warranty service requires a proof of
purchase of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship during
(i) the 2 year limited warranty period for
products other than fireplace surrounds
(mantels) and trims, and (ii) the 1 year
limited warranty period for surrounds
(mantels) and trims, you have the following
rights:
• Limited warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide limited
warranty services.
• For products (other than surrounds
(mantels) and trims) for the period ending
at midnight on the first anniversary of
the date of first purchase, Glen Dimplex
Americas will in its sole discretion either
repair or replace such defective product or
part without charge. If Glen Dimplex Americas
is unable to repair or replace such product
or part, or if repair or replacement is not
commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund the
purchase price for such product or part. This
limited warranty entitles the purchaser to on-
site or in-home warranty services. Accordingly,
Glen Dimplex Americas will be responsible for
all labour and transportation costs associated
with the repair or replacement of the product
or part except as follows: (i) charges may be
levied for travel costs incurred to travel to the
purchaser's site where the product is located
if the purchaser's site is beyond 30 miles (48
km) from the closest service depot of Glen
Dimplex Americas' dealer or service agent;
and (ii) the purchaser is solely responsible for
providing clear access to all serviceable parts
of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the first anniversary of the first
purchase and ending at midnight on the
second anniversary of the date of first
purchase, this limited warranty entitles the
purchaser to replacement parts only without
charge. If Glen Dimplex Americas is unable
to replace such part, or if replacement is not
commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
replacement, choose to refund the purchase
price for such part. The purchaser shall not
be entitled to on-site or in-home warranty
services. The purchaser shall be responsible
for all expenses incurred for the removal of
the part and installation of the replacement
part including, without limitation, all shipping
costs and transportation costs to and from the
authorized dealer's or service agent's place
of business and all labour costs. Such costs
shall not be the responsibility of Glen Dimplex
Americas.
• For surrounds (mantels) and trims for
the period ending at midnight on the
first anniversary of the date of first
purchase, Glen Dimplex Americas will in its
sole discretion either repair or replace such
defective surrounds (mantels) and trims or
part thereof without charge. If Glen Dimplex
Americas is unable to repair or replace such
product or part, or if repair or replacement
is not commercially practicable or cannot be
timely made, Glen Dimplex Americas may,
in lieu of repair or replacement, choose to
refund the purchase price for such product
or part. The purchaser shall not be entitled to
on-site or in-house services. The purchaser
is responsible for all expenses incurred for
repair or replacement of such product or
part including, without limitation, all shipping
costs and transportation costs to and from the
authorized dealer's or service agent's business
and all labour costs. Such costs shall not be
the responsibility of Glen Dimplex Americas.
• On-site or in-home services not provided
under this warranty may be performed at the
purchaser's specific request and expense at
Glen Dimplex Americas' then-current rates for
such services.
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