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Troubleshooting

Problem
"ADD WATER" indicator
turns on
"ICE FULL" indicator lights
up
"ADD WATER" and "ICE
FULL" indicators turn on
simultaneously
The ice collects together.
The ice-making cycle
seems normal but no ice is
produced.
Cause
1. Low water level or lack of
water.
2. The water screen at the
bottom of water reservoir
is blocked.
3. Pump malfunction.
1. Ice basket is full and the
infrared light is blocked by
the ice.
2. Infrared light-emitting dio-
de & light-receiving diode
do not work.
1. The ice tray is not in the
right position.
2. The "ICE FULL" condition
can not be detected as
the infrared light module is
interfered by the sunlight.
Making ice takes too much
time.
The water in the water
reservoir is of too low tempe-
rature.
The ambient temperature
or water temperature is too
high.
Refrigerating system leaks.
Refrigerating system blocks.
Solution
1. Stop making ice, refill
water and then press
"ON/OFF" key to restart
ice-making cycle.
2. Do cleaning
3. Send it to the authorized
department for repair.
1. Remove the ice from ice
basket.
2a. Wipe up the foreign
objects on the infrared
light-emitting diode &
light-receiving diode and
restart the ice maker.
2b. Call Customer Service if
the infrared light-emitting
diode & light-receiving
diode still can not work
after wiping up the
foreign objects on them
and restarting the ice
maker.
1. Unplug the appliance and
check if the ice tray is
blocked by something.
2. Unplug the appliance
and move it to a place
which is not exposed to
the sunlight, then plug the
appliance and activate it
again.
Stop making ice and restart
the ice-making cycle after
the ice melts.
Fill the water reservoir with
water ranges between 8 ºC
and 25 ºC.
Start the ice-making cycle
at a environment with an
ambient temperature less
than 32 ºC and fill the water
reservoir with some cold
water.
Call customer service
Call customer service
EN
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