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User Manual
Troubleshooting
Known Issues
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Direct 3D is not supported under XP/Vista
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Some display utility and drivers that shipped with certain AGP and built-in display adapters may
prevent you setting the 2nd display as the main screen when display sharing
General Recommendation if you have a problem
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Check your USB port it active the device is plugged in correctly to the host system
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Unplug the USB 3.0 KVM & Data Transfer Cable and re-insert it
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Check to see that the monitor is correctly connected to your computer and it is powered ON
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Ensure to restart your computer after the driver installation
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Unplug all other USB devices from the system
•
Try connecting the USB 3.0 KVM & Data Transfer Cable directly to the computer instead of
through a hub
Media Playback
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Ensure that the USB port you are using is a USB 3.0 port.
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During video playback on all platforms, do not change the display mode, position or arrangement
of video player window (such as dragging the video player window between main display and
attached display). This usually causes the video player to lag and the video may stop playing. We
suggest stopping the video playback, moving the window to the attached display and then playing
the video.
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You may experience poor video performance on some low-spec PC system.
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Some DVD playback software packages do not support playing on a second display adapter of
any kind. You may try to open the media player in the secondary display first before playing the
DVD.
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Your PC may be a lack of the correct codec to support playback of certain video format.
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Video/Media players have different decoding capability under different display modes. For better
performance it is recommended you use Windows Media Player 10 or above.
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