Corrective Action - Twin-Star International POWERHEAT 10ILH330-01 Mode D'emploi

TROUBLESHOOTING
Problem
Candle light flashing
The heater is taking a
long time to reach desired
room temperature
Temperature will not
change
Heater does not turn on
but other functions work
fine
Buttons do not work
Control panel does not
illuminate
Remote control is not
working when buttons are
pressed
A501
Root Cause
Manual Reset overheat
protection has triggered
Location
Use of surge protector/
extension cord
Defective control panel
circuit board
Manual reset needed
Defective control panel
circuit board
Defective control panel
circuit board
No batteries or battery
power
Poor signal
Distance

Corrective Action

Inspect the heater and check that the air inlets and outlets are not blocked as
this may cause overheating. Unplug the heater for 30 minutes and allow it to
cool down. Replug, operate and monitor the heater for signs of
overheating. If the problem continues, discontinue use of the heater and
contact customer service.
The back and side of the heater should be greater than 6 inches away from
objects for proper air intake.
Plug unit directly into the wall outlet.
Replace control panel circuit board. See page 8 for replacement parts.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 30
minutes. After 30 minutes plug the unit back into wall outlet and operate as
normal. If the problem continues contact customer service.
Replace control panel circuit board. See page 8 for replacement parts.
Replace control panel circuit board. See page 8 for replacement parts.
Change the batteries in the remote control.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
Operate the remote at a distance less than 20 feet from the front of the
appliance making sure to point the remote at the control panel.
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