Philips Intense HD7696 Mode D'emploi page 12

ENGLISH
12
Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance.
If you are unable to solve the problem with the information below, visit www.philips.com/
support for a list of frequently asked questions or contact the Consumer Care Centre in your
country.
Problem
The appliance does not
work.
The appliance continues to
drip long after the brewing
cycle has finished.
The filter overflows while the
appliance is brewing coffee.
The coffee is too weak.
The coffee is too strong.
The appliance takes a long
time to brew coffee.
Solution
Make sure that the voltage indicated on the appliance
corresponds to the local mains voltage.
Make sure that: the appliance is plugged in and switched on.
The appliance is plugged in and switched on.
The water tank is filled with water.
In all other cases, contact the Philips Consumer Care Centre.
Some dripping is normal. This is caused by steam that condenses
inside the appliance. If more than 3 to 5 drops of coffee fall on the
hotplate after you remove the jug, the drip stop is dirty. Push the
drip stop to open it and rinse it under a running tap.
If you remove the jug from the appliance for more than 20
seconds, the filter holder starts to overflow.
If the above solutions do not solve the problem, please contact
the Philips Consumer Care Centre.
Check if you placed the filter holder into the appliance properly. If
the filter holder is not in the correct position, the drip stop does
not work, which may cause the filter holder to overflow.
If you remove the jug from the appliance for more than 20
seconds during the brewing process, the filter holder starts to
overflow.
Set the intensity switch to intense.
Put more ground coffee in the filter holder to get the coffee-to-
water ratio right.
Make sure that the paper filter does not collapse.
Use the right size of paper filter (1x4 or no.4).
Make sure that there is no water in the jug before you start to
brew coffee.
Set the intensity switch to mild.
Use less ground coffee or more water.
Descale the appliance (see chapter 'Descaling').