Troubleshooting Guide; Replacement Parts; Product Registration; Warranty - Ninja BL450 Série Guide D'utilisation

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Motor doesn't start or Pro Extractor Blades Assembly doesn't rotate�
• For the cups, make sure that the tabs are seated in the slots and turned clockwise.
Food is unevenly chopped�
• Either you are chopping too much food at once, or you are not pulsing properly.
• Reduce the amount of food in the cup.
Food is too finely chopped or too watery�
• The food has been over processed. Use short pulses for best results. Press down on
the cup in short intervals.
Cup is leaking�
• Make sure that your lid or blade assembly is properly assembled to the cup. Leaking
may occur if it is misaligned when twisted onto the cup. Turn the lid tightly clockwise.
Unit doesn't turn on�
• Make sure the unit is plugged in.
• Rotate and press down on the cup to turn the unit on.
• Make sure the Pro Extractor Blades Assembly is properly assembled to the cup and
that it is not misaligned.
Unit doesn't turn off�
• Unplug the power cord from the electrical outlet and call customer service for support.
Doesn't mix well�
• Pulse ingredients for best results. Press down on the cup in short intervals for even
blending and chopping. For frozen ingredients, pulse in short intervals of 2-5 seconds
and repeat.
Lid/blade assembly will not properly align to the cup�
• Set the cup on a level surface. Place the lid or Pro Extractor Blades Assembly on top of
the cup and align the threads so that the lid/blades sit flat on the cup. Twist clockwise
so that the lid/blades evenly align to the cup until you have a tight seal.

REPLACEMENT PARTS

To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.

PRODUCT REGISTRATION

Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja®
product within ten (10) days of purchase. You will be asked to provide the store name,
date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the
instructions for use and warnings set forth in the accompanying instructions.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers
of SharkNinja Operating LLC� Warranty coverage applies to the original owner and to
the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner's Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja's
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with
one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups,
blades, removable pots, racks, pans, and blender bases, etc.), which require regular
maintenance and/or replacement to ensure the proper functioning of your unit,
are not covered by this warranty. Replacement parts are available for purchase at
ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills
and other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja
product (or any of its parts) when the repair is performed by a repair person not
authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care
and maintenance self-help. Our Customer Service Specialists are also available
at 1-877-646-5288 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for
select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja
ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt
as proof of purchase. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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