Most laundering problems are easily solved if you understand the cause. Check the following
list for
common washing problems.
If you need further assistance, see "Requesting
Assistance or Service" on pages 17 or 18.
Common washing problems
Problem...
Cause...
Solution...
Washer leaks
• Fill hoses not tight.
• Tighten hoses. See Installation
NOTE: After
Instructions.
checking these,
• Fill hose washers not properly seated.
• Reseat (reposition) washers. See
check household
Installation Instructions.
plumbing.
• Drain hose clamp not properly installed
or is off.
• Clamp drain hose.
• Drain is clogged.
• Unclog drain. Sink and standpipe
must be able to handle 17 gallons
of water per minute.
• Tub moved forward during unloading.
• Ensure tub is centered before
causing water to deflect off of tub ring.
starting washer.
• Unit not level, causing water to deflect
• Ensure front feet are installed and
off of tub ring.
nuts are tightened. Level washer.
• Fill or spray rinses are deflecting off of
• Redistribute the load, or reduce
load. Washer is overloaded or load is
unbalanced.
load size.
Washer won't
• Drain hose is clogged.
• Unclog hose. See Installation
drain/spin
Instructions for proper installation
of drain hose.
• Lid is open.
• Close the lid.
• End of drain hose more than 72 inches
(190,9 cm) above floor.
• Lower drain hose.
• Too much detergent - excessive sudsing.
• Use less detergent.
• Low voltage or using an extension cord.
• Check electrical source or call
electrician. Do not use extension
cords.
Wet loads
• Wrong cycle for load being washed.
• Choose a cycle with a higher spin
speed.
• Cold rinses.
• Cold rinses leave loads wetter than
warm rinses. This is normal.
Washer continues
• Top of drain hose is lower than water
• Raise the drain hose. It must be
to fill/drain or
level in washer.
higher for proper operation.
cycle stuck
• Drain hose fits too tightly into standpipe.
• Adjust drain hose for loose yet
NOTE: Washer
secure fit. See Installation
pauses briefly
instructions.
throughout each
• Drain hose taped into standpipe.
• Do not seal off drain hose with tape.
cycle. This is normal.
The hose needs an air gap.
Washer makes
• Load is unbalanced.
• Redistribute load.
noise
• Washer is not level.
• Level washer. Reset rear leveling
legs. See Installation Instructions.
• Nuts on front feet not tight.
• Tighten nuts.
• Yellow shipping strap with cotter pins
not completely removed.
• See Installation Instructions.
continued on next page